FAQ

We go to the steam inventory, find an item that the site “does not see” and read all the information about it. It will say whether the item can be exchanged and sold or not. If an item was purchased on Steam TP, then it cannot be sold within 7 days, keep in mind that sometimes this time lasts for several hours, so don’t worry. Items that cannot be exchanged are not displayed with us. If, when you try to add an item, the site does not see anything and says “Error loading data,” then your inventory is too large. Reduce it to about 1600 items, then everything will be ok.

If you withdrew money to a card, then this status indicates that we have sent your money to Yandex Money representatives and they are processing your application. If they do not approve the withdrawal to your card, then after a few days you can cancel the application on the withdrawal page. If you withdrew money to a Webmoney wallet, then UPDATE YOUR BALANCE directly on the website and remember (!!!) not to re-login, but to update. If the funds have not arrived in any other wallet, then you are most likely either trying to deceive us, or have entered incorrect data. Immediately send a screenshot with the history of wallet transactions, which shows its number, date and time. But such cases have not happened yet, so don’t try to deceive, don’t waste your time.

Steam Money does not work on this site. You must top up your account separately.

The money may not arrive immediately - wait 1 hour. If you haven’t arrived within an hour, create a ticket with the appropriate note and enter there the detailed payment information that is indicated on the receipt.

When purchasing an item, he receives a 4 hour site guarantee. During this time, you must pick up your item from the bot. Usually 4 hours is more than enough for a successful withdrawal, even with minor Steam glitches, but if these glitches were very long, you were unable to withdraw during this time and the bot was blocked - the site pays you compensation. Read below for details of compensation. If the warranty has expired and the servers were in good working order, this means that our site is no longer responsible for this item. If a bot with your item is banned and it disappears from the list of items for withdrawal, we will not return its cost to you. Therefore, it is in your best interests to remove items with an expired warranty as quickly as possible.

If the warranty is coming to an end and the item cannot be withdrawn, write to technical support. Describe the problem in as much detail as possible. Indicate the date, time, name of the item, link to the steam profile of the bot with which you cannot make an exchange. If you suddenly manage to withdraw the item, close the ticket.

Compensation is paid if 3 conditions are met: The item was under warranty when blocked. You submitted a ticket to technical support before the warranty expired. You really weren’t able to pick up the item through no fault of your own (site lags, Steam, bot blocking). In all other cases, no compensation will be paid.

No way. To avoid accidental purchases (miss-clicks), we created a transaction confirmation window. Once you confirm your purchase, we cannot refund your funds as they have already been credited to the seller.

To purchase, you must pass a one-time verification of the ability to make exchanges on this device. To do this, in the purchase confirmation window, click on the clickable link with the text “Follow this link to check the operation of exchanges on your Steam account.” After this, a new window with the exchange will open (You don’t need to give things away!!!) Now, return to the purchase confirmation window and choose the image that you had.

You need to open the item page, copy the link in the browser's address bar and send this link to the chat. Chat automatically converts the link into a clickable item name.